Get a Quote
Get a Quote
This Privacy Policy explains how Lima Petro Refinery collects, uses, shares and protects personal information when you visit our website, request a quotation, place an order, or otherwise interact with us. We treat the privacy of our customers, partners and visitors as a matter of trust — and only collect information that we genuinely need to do business with you.
Lima Petro Refinery ("Lima Petro", "we", "us", "our") operates a refining facility in Aradan, Iran, with a head office in Tehran and a strategic trading network including partners in the UAE, India and Turkey. We are the data controller for personal information collected through our website, email, sales channels and commercial correspondence.
For privacy enquiries, contact us at md@limapetrorefinery.com.
We collect personal and business information in three ways:
We do not knowingly collect special categories of personal data (such as racial origin, political opinions, religious beliefs, health data, or biometric data) through our website.
We use personal information only for clearly defined business purposes, including:
| Purpose | What we do with the data |
|---|---|
| Responding to enquiries | Reply to quotations, technical questions and partnership requests. |
| Fulfilling orders | Process Proforma Invoices, prepare shipping documentation, COA, COO and MSDS. |
| Logistics & delivery | Coordinate with freight forwarders, ports, customs and inspection agencies. |
| Compliance | Run KYC, AML and export-control / sanctions screening on counterparties. |
| Accounting & finance | Issue invoices, reconcile payments and meet our tax and audit obligations. |
| Service improvement | Understand which products and pages are of most interest to visitors. |
| Direct communication | Send relevant product, pricing or supply updates to existing customers (with an unsubscribe option). |
Where applicable data-protection law requires a legal basis for processing, we rely on one or more of the following:
We do not sell personal information. We share it only with the limited categories of recipients listed below, and only where necessary:
Because we operate from Iran with trading partners in the UAE, India and Turkey, and serve customers across Asia, Africa, Europe and the Middle East, your information may be transferred to, stored or processed in countries outside your own.
When we make such transfers, we take reasonable steps to ensure the information receives an appropriate level of protection through contractual safeguards, confidentiality undertakings and access controls.
Our website uses a small number of essential cookies and, where enabled, basic analytics cookies. Cookies are short text files stored on your device that help a website remember preferences and measure usage.
| Cookie type | Purpose |
|---|---|
| Strictly necessary | Required for the site to work — for example, session, security and accessibility cookies. |
| Preferences | Remember settings such as language and motion preferences. |
| Analytics (aggregated) | Help us understand which pages, datasheets and product categories are of most interest. |
You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the website work, but will not prevent you from contacting us by email.
We retain personal information only for as long as we need it for the purposes set out in this Policy, and to comply with our legal, accounting and reporting obligations.
Once retention is no longer required, we securely delete or anonymise the data.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure and accidental loss. These include access controls on internal systems, encrypted email where appropriate, secure document storage, regular backups and confidentiality undertakings from our staff and partners.
No method of internet transmission or electronic storage is fully secure. While we apply industry-standard safeguards, we cannot guarantee absolute security and ask that you also take reasonable precautions when sharing sensitive commercial information.
Depending on the law that applies to you, you may have some or all of the following rights:
To exercise any of these rights, email us at md@limapetrorefinery.com. We may need to verify your identity before acting on a request.
Our website and products are intended for business and industrial customers. They are not directed at children and we do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us so that we can delete it.
Our website may contain links to third-party websites — for example, social-media profiles or partner sites. Those websites have their own privacy practices, and we are not responsible for their content or their treatment of your information. Please review the privacy policies of any third-party site before sharing personal data with it.
We may update this Privacy Policy from time to time to reflect changes in our business, the law or industry practice. The latest version is always available on this website with its effective date and version number. Where changes are material, we will take reasonable steps to notify active customers and contacts by email.
If you have a question about how we handle your information, or if you would like to make a complaint, please contact us first so that we have the opportunity to address it:
You also have the right to lodge a complaint with the data-protection authority in your country, where one exists.
Reach the team handling data and compliance directly — we usually reply within two business days.